What to do if your payment is declined?

We will attempt to charge the balance again 3 days, 5 days and 7 days after the payment date.


How can I Change my Card Details?

Please log into your BoothBook account, and go to the Configuration (cog) icon on the tool bar on the left, then to Account & Billing. Please click the blue Update card details button to change your card information. Once it is changed, we will attempt to charge your card at the scheduled time.


What if I dont pay?

We will make contact with you to determine the issue. Most times it is an expired card that can be resolved easily. If we detect that your account has not been paid for more than a month, and we decide that you have no intention of paying further, we will wipe and delete your BoothBook account entirely. 


What if I am having financial difficulty?

If you are struggling to pay your invoice each month, the worst thing you can do is not tell us. You may need to downgrade to a lower account if you don't have enough incoming bookings to support payment. Please let us know if this is the case, and we can assist.