BoothBook allows you to sync your email IMAP account so it can import your conversation history with customers.


To add your IMAP account details, click the message icon in the top right to go to your inbox, and click on Conversation Settings


The settings you need to complete are...

  • Server Address (Also known as incoming IMAP server)
  • Port
  • Username (this is normally your email address)
  • Password (this is your email account password)


Examples


For example, if you manage your email account with Gsuite, your IMAP settings might be...

  • Server Address: imap.gmail.com
  • Port: 993/imap/ssl
  • Username: info@photoboothbusiness.com
  • Password: photo123


Or, if you use a normal mail server with a service like GoDaddy, 1and1, Siteground etc you will use their IMAP settings. 


For example (with 1and1)....

  • Server Address: imap.1and1.co.uk
  • Port: 993
  • Username: info@photoboothbusiness.com
  • Password: photo123


Or (with GoDaddy)....

  • Server Address: imap.secureserver.net
  • Port: 993
  • Username: info@photoboothbusiness.com
  • Password: photo123


To find yours, log into your mail account and look for IMAP settings - or google something like "GoDaddy IMAP details". 



Sent Folder


Once you have added your IMAP, and a connection was successful, you will be able to select the sent folder you wish to sync.



Troubleshooting



Common Error Messages (And solutions):


Stuck on "Testing Connection"

  1. This means it is timing out, and can't connect. Your settings are wrong.


Gmail port 993 is not working

  1. try 993/imap/ssl instead
  2. Try port 143 instead


Blue Host not working

  1. Look in the URL of your Client webmail to get your true mail server Normally box###
  2. Use  server address:  box###.bluehost.com
  3. Use port 999/imap/ssl


Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Invalid credentials (Failure) 

  1. Credentials are incorrect.
  2. Gmail do not authorize IMAP for unrecognized web apps, you should enable this on your Gmail account here.... Enable Less Secure Access



Connection Error: [CLOSED] IMAP connection broken (server response) 

  1. Credentials are incorrect.
  2. Gmail do not authorize IMAP for unrecognized web apps, you should enable this on your Gmail account here.... Enable Less Secure Access




Please note: Our support team will try our best to help you, but your IMAP details are unique to you, so even with help from support, you will need to get these from your email host before you speak to us.