FAQ

Why Can't I Change Prices in Packages and Extras?
"1 bookings currently have 1 Hour Additional Hire selected. It is not safe to change the price, as it will affect all existing bookings." &quo...
Tue, 3 Jul, 2018 at 3:46 PM
Why do you need an automated booking system?
Consider Your Audience An automated booking system allows you to take bookings from an audience that don't want to pick up a phone or meet face to ...
Fri, 28 Jun, 2019 at 11:18 AM
How to use Staff Tracking
What is the benefit? This feature gives you an extra level of insurance when challenged around arriving and departing at the correct times for your booking...
Tue, 4 Sep, 2018 at 6:25 PM
How is my customer data stored
Client data is stored on our clusters. Every BoothBook has its own separate database and user accounts are separate per BoothBook. This is for speed and fle...
Tue, 20 Nov, 2018 at 4:35 PM
What if systems go down?
This would be the same as it is with any other host. Our track record to date is 99.99% up time. If the servers "go down" actions are in place to ...
Tue, 20 Nov, 2018 at 5:24 PM
Why Can't I Log In?
There could be a few reasons for why you are not able to log in to your BoothBook account. Please have a look at some of our suggestions as to why you may n...
Wed, 20 Feb, 2019 at 2:05 PM
Changing your BoothBook Subdomain
This article is for people who would like to change their BoothBook subdomains e.g from booking.oldbusiness.com to booking.newbusiness.com. Make sure you ha...
Fri, 5 Apr, 2019 at 3:51 PM
Configuring an Authorize.net Emulator
There are a number of payment Gateways that have the ability to use the Authorize.net framework as an emulator. This means they essentially "piggy back...
Wed, 17 Jul, 2019 at 11:16 AM
About ISO Date Format and How to Reformat
How to Reformat dates to ISO Format   This video shows how to reset your upload, format the dates using Microsoft Excel, and then upload them again. A...
Wed, 4 Sep, 2019 at 4:14 PM
BETA Features
What is a BETA feature? A BETA feature is often a brand new, or recently updated feature that has passed our internal team testing, but is still in a...
Thu, 5 Sep, 2019 at 11:24 AM