Troubleshooting

A list of the most common problems, and how to solve them.

A customer has booked without paying a deposit
It was decided early on, that rather than lose customer data if their card didn't work at the time of booking, we would save their data, and give the bu...
Wed, 8 Aug, 2018 at 6:20 PM
Low Traffic Warnings - How to improve website and BoothBook traffic
BoothBook is built to handle online bookings, automate admin tasks, and make your life easier - but it can't do this if customers aren't seeing it...
Tue, 9 Oct, 2018 at 4:11 PM
Customer can't make a booking or payment
Is Your BoothBook Subscription Up to Date? You can only take bookings and payments while you are paying a BoothBook subscription. You can check this in ...
Thu, 31 Jan, 2019 at 4:59 PM
Internet Explorer Display Issues
Unfortunately, as Internet Explorer was released in 2013, it has now become very out of date compared to the other modern browsers available. It does not s...
Wed, 28 Nov, 2018 at 5:39 PM
Moved Domain Hosting Account? How to update your BoothBook Subdomain!
If you are looking to move your domain to another hosting account, you will also need to move your BoothBook subdomain/ A Record in order for you and your c...
Fri, 4 Jan, 2019 at 3:11 PM
Issues Using the BoothBook App
If you have trouble logging into your app or the app is not responding (eg. bookings aren't showing) then close the app completely. Open it once again ...
Tue, 5 Feb, 2019 at 12:19 PM