Troubleshooting

A list of the most common problems, and how to solve them.

A customer has booked without paying a deposit*
It was decided early on, that rather than lose customer data if their card didn't work at the time of booking, we would save their data, and give the b...
Tue, 18 Jan, 2022 at 11:20 AM
How to improve website and BoothBook traffic**
BoothBook is built to handle online bookings, automate admin, and make your life easier - but it can't do this if customers aren't seeing it! ...
Tue, 18 Jan, 2022 at 11:24 AM
Customer can't make a booking or payment*
Is Your BoothBook Subscription Up to Date? You can only take bookings and payments while you are paying a BoothBook subscription. You can check this in ...
Tue, 18 Jan, 2022 at 11:31 AM
Internet Explorer Display Issues*
Unfortunately, as Internet Explorer was released in 2013, it has now become very out of date compared to the other modern browsers available. It does not s...
Tue, 18 Jan, 2022 at 11:33 AM
Moved Domain Hosting Account? How to update your BoothBook Subdomain!**
If you are looking to move your domain to another hosting account, you will also need to move your BoothBook subdomain/ A Record in order for you and your c...
Tue, 18 Jan, 2022 at 11:36 AM
Why are my Services/ Packages not showing?*
There can be a a few reasons as to why your Unit shows as fully booked/unavailable or package is no longer showing on your booking page, please see below as...
Tue, 18 Jan, 2022 at 11:42 AM
BoothBook Glossary
We have created a Glossary for some of the words that may come up when using BoothBook as well as used in technical terminology. A-Record - These are a ...
Sat, 23 Feb, 2019 at 4:48 PM
Issues Using the BoothBook App*
If you have trouble logging into your app or the app is not responding (eg. bookings aren't showing) then close the app completely. Open it once again ...
Tue, 18 Jan, 2022 at 11:45 AM
What to do if my BoothBook page is down**
A few reasons as to why your BoothBook system could be down and how to resolve these issues: Temporary Glitch - Try refreshing your internet browser. ...
Tue, 18 Jan, 2022 at 11:49 AM
Why did my Scheduled Notification not send?**
Follow these steps to trouble shoot why a customer or staff might not have received a scheduled notification.  Most of the time a Notification hasn'...
Tue, 18 Jan, 2022 at 12:05 PM