Troubleshooting

A list of the most common problems, and how to solve them.

A customer has booked without paying a deposit
It was decided early on, that rather than lose customer data if their card didn't work at the time of booking, we would save their data, and give the bu...
Wed, 8 Aug, 2018 at 6:20 PM
Low Traffic Warnings - How to improve website and BoothBook traffic
BoothBook is built to handle online bookings, automate admin tasks, and make your life easier - but it can't do this if customers aren't seeing it...
Thu, 8 Aug, 2019 at 12:30 PM
Customer can't make a booking or payment
Is Your BoothBook Subscription Up to Date? You can only take bookings and payments while you are paying a BoothBook subscription. You can check this in ...
Thu, 31 Jan, 2019 at 4:59 PM
Internet Explorer Display Issues
Unfortunately, as Internet Explorer was released in 2013, it has now become very out of date compared to the other modern browsers available. It does not s...
Wed, 28 Nov, 2018 at 5:39 PM
Moved Domain Hosting Account? How to update your BoothBook Subdomain!
If you are looking to move your domain to another hosting account, you will also need to move your BoothBook subdomain/ A Record in order for you and your c...
Tue, 8 Oct, 2019 at 11:36 AM
Why are my Units/Packages not showing?
There can be a a few reasons as to why your Unit shows as fully booked/unavailable or package is no longer showing on your booking page, please see below as...
Wed, 28 Aug, 2019 at 1:24 PM
BoothBook Glossary
We have created a Glossary for some of the words that may come up when using BoothBook as well as used in technical terminology. A-Record - These are a ...
Sat, 23 Feb, 2019 at 4:48 PM
Issues Using the BoothBook App
If you have trouble logging into your app or the app is not responding (eg. bookings aren't showing) then close the app completely. Open it once again ...
Tue, 5 Feb, 2019 at 12:19 PM
What to do if my BoothBook page is down?
A few reasons as to why your BoothBook system could be down and how to resolve these issues: Temporary Glitch - Try refreshing your internet browser. ...
Fri, 28 Jun, 2019 at 11:17 AM